Support & FAQ

Can't find what you need? Email us at [email protected] — we reply within one business day.

Getting started Custom domain Sharing your card Contacts & webhooks Team Billing Privacy & GDPR
Getting started
How do I create my first card?

Sign up for free, then click + New card on your dashboard. Choose a URL slug (e.g. a2linx.com/your-name), then fill in your details in the editor — name, title, photo, contact info, and accent colour. Your card is live instantly.

What's the difference between a Business card and a Link-in-bio?

Business card mode looks like a digital version of a traditional business card — your photo, name, title, company, contact buttons, and social icons. Best for networking and professional introductions.

Link-in-bio mode looks like a Linktree-style page — a list of links, your name, and a short bio. Best for creators, freelancers, or anyone who wants to share multiple destinations from one link.

Both modes live at the same URL. You can switch between them at any time from the Editor.

How many cards can I have?
  • Free: 2 cards
  • Pro: Unlimited
  • Team: Unlimited per seat
Can I change my card URL?

Not yet — your slug is set when the card is created. If you need a different URL, create a new card with the right slug and delete the old one. We're working on slug editing for a future release.

How do I add my photo?

Open the Editor for your card, click the photo upload area at the top, and choose an image from your device. JPEG and PNG are supported up to 10 MB. Your photo is cropped to a circle automatically in Business card mode.

What is the email signature generator?

Open the Editor → Email signature tab. Choose a style (Photo, Logo, or Minimal), then click Copy signature. Paste it into your email client's signature settings.

The signature is plain HTML — it works in Gmail, Outlook, Apple Mail, and most other clients. If formatting looks off in Outlook, use the Minimal style.

What is the virtual background generator?

Open the Editor → Virtual background tab. Pick a style (Dark, Accent, or Image), then click Download background. You get a 1920×1080 PNG you can upload to Zoom, Teams, or Google Meet as a virtual background.

Your card's QR code is embedded in the bottom-right corner — anyone on your call can scan it to open your card.

Custom domain
How do I set up a custom domain?

Custom domains are a Pro feature. Go to Settings → Custom domain and follow the 3-step wizard:

  • Step 1: Enter the subdomain you want to use (e.g. card.yourcompany.com) and choose which card to show there.
  • Step 2: Add a CNAME record in your DNS provider pointing your subdomain to origin.a2linx.com.
  • Step 3: Click Verify DNS. Once verified, your domain is live with HTTPS automatically.
I use Cloudflare — what do I need to do differently?
⚠️ This is the most common reason verification fails for Cloudflare users.

When you add the CNAME record in Cloudflare, make sure to set the proxy status to grey (DNS only), not orange (proxied).

How to do it:

  • In Cloudflare DNS → Add record
  • Type: CNAME
  • Name: your subdomain prefix (e.g. card)
  • Target: origin.a2linx.com
  • Proxy status: click the orange cloud → select DNS only (grey)
  • Save

Why DNS only? The CNAME target origin.a2linx.com points directly to the A2Linx server (not through a CDN). Turning Cloudflare proxy on for your record intercepts HTTPS traffic and — unless your Cloudflare SSL mode is set to Full (strict) — causes a redirect loop. DNS only is the safest and simplest setting.

What DNS record do I add exactly?

Add a CNAME record in your DNS provider:

TypeName / HostValue / Points toTTL
CNAME card (or whatever prefix you chose) origin.a2linx.com 300 or lowest

The Name field is just the subdomain prefix — e.g. if you want card.acme.com, the Name is card. Make sure the value is origin.a2linx.com exactly — not a2linx.com, which routes through a CDN and may cause redirect loops.

Verification keeps failing — what do I check?
  • Wait longer. DNS changes take 5–30 minutes, sometimes up to an hour with some providers.
  • Cloudflare orange cloud. Switch proxy to DNS only (grey cloud). See above.
  • Typo in the record. Double-check the Name and Value are exactly right.
  • Wrong record type. Make sure it's a CNAME pointing to origin.a2linx.com — not an A record, not a TXT record.
  • Check propagation. Go to dnschecker.org, enter your subdomain, select "CNAME", and confirm it shows origin.a2linx.com with green ticks.

Still failing? Email [email protected] with your subdomain and we'll take a look.

Can I use a root domain (acme.com) instead of a subdomain?

Not recommended. Root domains (also called apex domains) can't use CNAME records — DNS rules don't allow it. You need a subdomain like card.acme.com or me.acme.com.

If you're on Cloudflare, they do support "CNAME flattening" at the root — but this also means Cloudflare proxying is forced on, which breaks our verification. A subdomain is always the safer choice.

Will my custom domain have HTTPS?

Yes — HTTPS is set up automatically when DNS verification succeeds. A free TLS certificate is issued via Let's Encrypt. It renews automatically every 90 days.

Sharing your card
How do I share my card?

From the Editor, click Share. You can:

  • Copy your card link and paste it anywhere
  • Download your QR code as a PNG and print it on business cards, email footers, or presentations
  • Share directly to WhatsApp, LinkedIn, email, or SMS

Whoever opens your link sees your card instantly — no app required.

How does the QR code work?

Your QR code encodes your card URL. Anyone with a smartphone camera can scan it to open your card in their browser. No special app needed — the default camera app works on both iPhone and Android.

Download your QR as a PNG from the Share panel. It's print-quality and works at any size.

Does the visitor need an A2Linx account?

No. Anyone can view your card, save your contact details, and submit their own contact info — no account, no app, no sign-up required.

What happens when someone clicks "Save Contact"?

They're given two options:

  • Download vCard (.vcf) — opens in their phone's contacts app and saves your details automatically.
  • Leave their details — a short form lets them share their own name, email, phone, and a note. Their details go straight into your Contacts list in A2Linx.
Contacts & webhooks
Where do I see the contacts people have shared with me?

Go to Contacts in the left sidebar. You'll see everyone who submitted their details through any of your cards, with the date, source card, and their contact info.

You can download all contacts as a CSV from the top of the Contacts view (Pro feature).

How do webhooks work?

Go to Settings → Webhooks & integrations and paste a webhook URL. Every time someone submits their contact through one of your cards, A2Linx sends a POST request to that URL with this payload:

{
  "event": "contact.captured",
  "card_slug": "your-card-slug",
  "contact": {
    "name": "Jane Smith",
    "email": "[email protected]",
    "phone": "+32 2 000 0000",
    "note": "Met at Tech Summit"
  },
  "captured_at": "2026-07-06T10:30:00.000Z"
}

Use the Send test event button to fire a test payload to confirm your endpoint is receiving it.

How do I connect to Zapier?
  • In Zapier, create a new Zap → trigger: Webhooks by Zapier → Catch Hook
  • Copy the webhook URL Zapier gives you
  • Paste it in A2Linx Settings → Webhooks → Save
  • Click Send test event in A2Linx
  • Back in Zapier, click Test trigger — it will find your test event
  • Add your action (e.g. add to Google Sheets, create HubSpot contact, send Slack message)
Team
How do I create a team?

Go to Team in the left sidebar and click Create team. Enter your company name and you're set. You become the team owner.

How do I invite someone to my team?
  • Go to Team → Invite a member
  • Optionally enter their email address
  • Click Generate invite link
  • Copy the link and send it to them via email, Slack, WhatsApp, or however you communicate

The link is valid for 7 days. When they open it, they can sign up (if they don't have an account) or log in, and they'll be added to your team automatically.

What can team admins do?
  • Invite new members
  • Remove members (except the owner)
  • Export all contacts across the entire team as a single CSV

The team owner can additionally promote members to admin or back to member.

How do I export all my team's contacts?

Go to Team in the sidebar. If you're an admin or owner, you'll see an Export all contacts button in the top right. This downloads a CSV with every contact captured across all team members' cards — including which card captured them and who owns that card.

Billing
What's included in the free plan?
  • 2 digital cards (business card or link-in-bio mode)
  • Public card page + QR code
  • Contact capture
  • Email signature generator
  • Virtual background generator

No credit card required. Free forever.

What does Pro add?
  • Unlimited cards
  • Full analytics (views, devices, referrers)
  • Custom domain
  • Remove "Powered by A2Linx" branding
  • CSV contact export
  • Webhooks / Zapier integration
  • Priority support

€5/month · or €4/month billed annually (€48/year)

How do I cancel?

Go to Settings → Plan → Manage subscription. This opens the Stripe billing portal where you can cancel. Your Pro access continues until the end of the current billing period.

What happens to my data if I cancel?

Your account reverts to the Free plan. Your cards, contacts, and data are all still there — nothing is deleted. You just lose Pro features (analytics, custom domain, unlimited cards beyond 2, CSV export).

Do you offer refunds?

If you're unhappy in the first 14 days, email [email protected] and we'll refund you, no questions asked.

Privacy & GDPR
Where is my data stored?

All data is stored on servers in Amsterdam, Netherlands (DigitalOcean AMS3) — within the EU/EEA. We never transfer your personal data outside the EU, except to Stripe for payment processing (under Standard Contractual Clauses).

Do you use tracking cookies?

No. We use exactly one cookie: an authentication cookie (token) that keeps you logged in. No advertising, no tracking, no third-party analytics. See our Cookie Policy for full details.

How do I export or delete my data?

Go to Settings → Your data (GDPR):

  • Export my data — downloads a JSON file with your account, cards, and contacts.
  • Delete my account — permanently deletes your account and all associated data. This is irreversible.

For any other data requests, email [email protected]. We respond within 30 days as required by GDPR.

I'm a business using A2Linx to collect contacts — what are my GDPR obligations?

When you use A2Linx to collect contact details from visitors, you become the data controller for those contacts. You are responsible for:

  • Having a lawful basis to collect and process their data
  • Informing them how their data will be used
  • Responding to their data subject rights requests (access, erasure, etc.)

A2Linx acts as your data processor under Article 28 GDPR. Our Privacy Policy includes a Data Processing Agreement covering this relationship. For a standalone DPA document, email [email protected].

Still have a question?

We're a small team and we read every email. Usually reply within a few hours during business days.

Email us at [email protected]